Privacy Policy

Viralboard provides TikTok analytics dashboards for account owners, teams, and organizations. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We collect account and workspace information such as your name, email address, team membership, billing status, subscription tier, preferences, and support communications. We also collect the TikTok account handles or profile URLs that you choose to track in Viralboard.

If you connect a TikTok account through TikTok OAuth, TikTok may provide Viralboard with identifiers and profile information for the authorized account, including open ID, username, display name, avatar, bio, profile link, verification status, follower count, following count, total likes, video count, and public video information such as video IDs, descriptions, timestamps, share URLs, view counts, like counts, comment counts, and share counts. We store TikTok access and refresh tokens encrypted on our servers so we can refresh analytics for the account you authorized.

Viralboard may also collect public TikTok profile, post, and comment data for accounts that users choose to track, including data obtained through third-party data providers. We use this data to calculate rankings, engagement, follower trends, and comment insights.

How We Use Information

We use information to operate Viralboard, authenticate users, connect authorized TikTok accounts, sync analytics, generate dashboards, process subscriptions, provide support, secure the service, prevent abuse, and improve product reliability.

Viralboard does not use TikTok OAuth permissions to publish content, edit TikTok accounts, send messages, or take actions on TikTok. Viralboard uses TikTok OAuth data for read-only analytics unless we clearly request and receive additional permission in the future.

How We Share Information

We share information with service providers that help us run Viralboard, such as authentication, hosting, database, analytics, payment, email, data provider, and AI processing vendors. These providers are allowed to process information only as needed to provide services to Viralboard. We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer.

We do not sell personal information. We do not sell TikTok OAuth tokens or authorized TikTok account data.

Data Retention

We retain account, billing, workspace, TikTok analytics, and synchronization records for as long as needed to provide Viralboard, comply with legal obligations, resolve disputes, and maintain security. If you remove a tracked account or disconnect TikTok OAuth, future syncs stop for that connection, but historical analytics may remain in your workspace unless you request deletion.

Your Choices

You can stop tracking TikTok accounts in Viralboard, revoke TikTok authorization from your TikTok account settings, cancel your subscription, or ask us to delete your account data. Some records may be retained where required for billing, security, legal compliance, or fraud prevention.

Security

We use administrative, technical, and organizational safeguards designed to protect information, including encrypting stored TikTok OAuth tokens. No internet service can be guaranteed to be completely secure.

Children

Viralboard is intended for business and professional use and is not directed to children. Do not use Viralboard if you are not old enough to use online services in your jurisdiction.

Changes

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date or provide additional notice where appropriate.

Contact

Questions or deletion requests can be sent to a@mortyai.io.